Did you know that LGB&T people are more than twice as likely to be bullied or discriminated against at work than heterosexual people?
Similarly, more than half of LGB&T people in Lancashire feel that being LGB or T impacts on the way that service providers treat them.
Lancashire LGBT can help you to create a positive and productive environment for your employees and reduce barriers for your LGB&T service users.
The Lancashire LGBT Quality Mark is a quality assurance programme for service providers. First introduced in 2015, the Quality Mark was developed as an updated version of the former Navajo LGBT Charter Mark. The programme is designed to assist service providers to help measure how well the needs of lesbian, gay, bisexual and trans service users, volunteers and staff are being met.
Lancashire LGBT Quality Mark holders can benefit in a variety of ways including:
- A named contact at Lancashire LGBT for ongoing support or queries
- Updates on changes to legislation and best practice guidelines
- Access to resources and practical support
- A reduction in barriers that LGB&T people experience when accessing your service
- The right to display the Quality Mark logo on your e-mail signatures, website and other publicity materials
For more information about the Lancashire LGBT Quality Mark, please click here to read our Quality Mark information leaflet.
Quality Mark FAQs
- WHAT IS THE PURPOSE OF THE LANCASHIRE LGBT Quality Mark?
The Lancashire LGBT Quality Mark helps service providers demonstrate to service users and also to staff and volunteers that the organisation has taken steps to improve their services for LGB&T people. This helps to reduce the barriers which LGB&T people often experience when accessing services.
- WHAT KIND OF ORGANISATIONS CAN APPLY?
The Quality Mark is open to voluntary and community sector and public sector organisations including GP surgeries in Lancashire (this includes Blackpool and Blackburn with Darwen, and potentially some private sector organisations such as solicitors, private care homes, counsellors and funeral directors.
- HOW MUCH DOES IT COST TO APPLY?
Organisations can use the self-assessment audit tool for free. If they wish to then submit their self-assessment to us to check and identify improvements that need to be made, the charge will vary according to the size and complexity of the organisation. On average it would be £250 for the voluntary sector and £350 for public sector organisations. In both cases this is the fee for the first service assessed; the fee is reduced for any subsequent services within the same organisation.
- HOW LONG DOES IT TAKE TO GET THE QUALITY MARK AWARD?
This varies according to the size of the organisation and the influence/seniority of the employee leading on the process. For example, an organisation may need to make changes to key policies in order to satisfy the criteria for being awarded the Quality Mark, which in some large organisations, can take some time to be ratified.
- WHAT HAPPENS IF OUR ORGANISATION DOES NOT PASS THE ASSESSMENT?
The assessment is not a test or an exam and organisations do not simply ‘pass’ or ‘fail’. If an organisation does not meet the essential criteria for the Quality Mark award, Lancashire LGBT will create a bespoke action plan to assist it in making the changes required to achieve the full award.
- HOW LONG IS THE QUALITY MARK VALID FOR?
If an organisation has submitted an assessment and is in the process of making changes agreed as part of the action plan, it will be awarded ‘Working Towards’ status which is valid for up to two years.
The Quality Mark award once achieved will be valid for three years. After three years, the organisation will be invited to renew its Quality Mark status. This may involve a small renewal fee and a short assessment review to ensure that the organisation has kept to up to date with any changes to legislation or best practice in relation to LGB&T people.
Current Quality Mark Award Holders:
Glenroyd Medical Practice
Glenroyd Medical is a PMS (Personal Medical Services) innovative family practice established since 1951, which serves over 15,500 patients. They have a main and branch surgery, located in central and the north of Blackpool. Opening times are Monday to Friday 8-6.30 pm.
The Practice is a “training practice” and is accredited to ensure that the highest standards are maintained in the training of junior doctors and students. The training doctors spend 4-12 months with the practice to gain experience and training.
They currently have five GP Partners, four full time and one part time and associate GP’s. They employ Nurse Practitioners, Practice Nurses, Clinical Pharmacist, Reception and Administrative Staff.
They have an established Patient Participation Group, which includes a selection of patients, and practice staff who meets at regular intervals to discuss service improvement.
The Practice Reception Manager, Mrs Angela Powell has worked hard to ensure the Practice achieved the LGBT Quality Mark.
Lancashire Care Foundation Trust – Contraception & Sexual Health (CaSH) Service
In Blackburn with Darwen areas, Lancashire Care Foundation Trust provide an integrated sexual health service (contraception , genito-urinary medicine (GUM) and psychosexual services (sexual and relationship help) together with complex sexual health for all residents of Blackburn and Darwen. LCFT has always provided contraception and psychosexual services in this area but is now also providing GUM services.
For North, East and Central Lancashire areas, LCFT provides integrated sexual health services for contraception and GUM for people under the age of 25 and has dedicated clinics. Contraception for under 25s has always been provided by LCFT but GUM is starting to be offered in some venues and will be increasingly offered across the area over the coming few months.
LCFT also provides an HIV treatment and care service for Preston.
LCFT Sexual Health services work in partnership with Brook for both area groups and also with Healthier Living who provide HIV social care and work with men who have sex with men in public sex environments.
Health promotion, Chlamydia screening and condom distribution schemes are provided as well as training for other organisations and sexual health and primary care staff.
LCFT Sexual Health Services are delighted to have recently been awarded the LGBT Quality Mark. The newly updated website has now been launched www.cashlancashirecare.nhs.uk
URPotential is a Community Interest Company which was launched in 2010 with a key aim to develop the capacity of local communities with particular emphasis on improving outcomes for children, young people and families, through volunteering and development opportunities. They work with communities to support them to achieve their full potential along with their families and have healthy, safe, happy and prosperous lives through opportunities within their communities through volunteering and capacity building approaches. They recognise that supporting communities, parents, carers and families is key to achieving this. Their areas of work are: Volunteering, Training, Research and Consultancy, Direct Delivery of Youth-work. They have a number of youth groups – LGB&T, LGB&T Family support group, Girls, Art, Gardening, Blackpool Youth Voice, Young Ambassadors & Youth Action Teams. They work in partnership with many third sector organisations, the private sector & statutory services. They are an accredited Centre for AQA, ABC, Open Awards and Mentoring and Befriending Foundation.
Through their partnership with Lancashire LGBT, they have been able to provide LGBT young people across the Fylde Coast with one to one support, group support and family support. They worked in partnership with Lancashire LGBT to research health provision for the LGBT community across Fylde & Wyre.
URPotential is quite unique in that their LGB&T provision is needs led by the young people. It is co-designed by young people for young people. They are the only organisation across the Fylde Coast that delivers LGB&T provision for 13 to 25 year olds & the only organisation that offers family support.
They have supported LGB&T young people for 3 years with very limited funding. They have a dedicated qualified youth & community worker working with our LGB&T young people with 20 years of experience in this field. They are available out of hours for young people – they don’t switch off at 5.00pm on a Friday.
They are currently funded by Peoples Health Lottery to provide support for LGBT young people in Blackpool and they are currently seeking funding to be able to offer the same provision across Fylde & Wyre.